Shipping & Returns

 

Shipping Information

We ship via USPS First Class, USPS Priority and FedEx Ground to all 50 states in the US. Questions? Just send us a note at hello@mender.shop and we will get back to you about shipping your order in a way that suits you best. 

You will get an automated email with tracking once your order has shipped. We follow this on our end, too, so if you have any questions or concerns, please reach out.

We do hope you understand that if your order has been marked delivered by the carrier we cannot take responsibility for lost or stolen items. That said, have you considered having your order shipped to your workplace instead? Simply add your preferred shipping address at checkout for a safe delivery.

 

Easy Returns & Exchanges

We are happy to exchange for another size or provide you a full refund within 15 days of purchase if you are not happy with your order. Just send us your item(s) back with the original tag and/or packaging and in un-worn, unwashed and unused condition and we will make it right.

M E N D E R
893 Marsh Street #550
San Luis Obispo, CA 93406

Shoot us an email for more information on our shipping and return policy at hello@mender.shop and we will get back to you ASAP.

One final note, M E N D E R is not responsible for any items lost in transit once shipped, and cannot process cancellations once an order is placed. We are a small team with big dreams and have to keep it simple so we can keep on. Thank you for your understanding!

 

Our Packaging

We design all of our products to use as little packaging as possible. Avoiding unnecessary boxes may mean you might want to check back in on the site to get additional product information from time to time. This way you can also stay up on all the new research we have uncovered.

Relying heavily on recyclable and reusable glass, we do use recyclable plastic when a better alternative is not available to us. Our cushioned box filler is often our kids’ shredded homework and we work hard to keep the bubble wrap to a minimum. If you meet us in person, you’ll see our business cards are made from recycled cotton t-shirt scraps.

There is always more we can do—and we keep an eye out for new solutions that are kind to our planet. Hear of something really cool that could help us meet that mission? Send us a note at hello@mender.shop.